Refund Policy

Refund policy

Due to safety considerations arising from COVID-19 100% will no longer accept discretionary returns of product.  If your product is defective, please refer to the Warranty Policy.  Please carefully review product selection and sizing prior to purchasing from during this time.

Return Process for Warranty

Follow these simple steps for a prompt refund for warrantied products.

Obtain a Return Authorization by emailing

Please provide a copy of your order number in the email.

Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc. Include the packing list in the box.

Please write RA number on outside of package. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damage packages.

Shipping information will be provided on your RA, all returns are shipped to:

KaisarBrand Ltd 
25 Woodlands lane,
Chichester, PO19 5PD,
United Kingdom
Once the items will be received and we will have assessed the status of the products and it's compliance to warranty terms, we will start the refund process.

If you have any questions about this process please email

All purchases and returns are subject to the Term of Service